ISO 20000 – Service Management Systems
Organization to establish, implement, maintain and continually improve a service management system (IT SMS)
Our Services
- ISO 20000 SMS implementation
- ISO 20000 internal Audit
- ISO 20000 certification preparation
ISO 20000 Audit Stages
- Stage 1 – Documentation Review
- Stage 2 – Audit Verifications
ISO 20000 Advantages
- Achieve international best practice standards of IT service management
- Develop IT services that are driven by and support business objectives
- Integrate people, processes and technology to support business goals
- Put in place controls to measure and maintain consistent levels of service
- ISO/IEC 2000 is compatible with ITIL to support continual improvement